Privacy and terms

Overview

As a Circle is a not for profit organisation, in that any profit made is used for its own purposes and not for the financial benefit of others, we are exempt from notification to the Information Commissioner. We nevertheless adhere to the eight principles of the Data Protection Act 1998. These principles require that personal information is:

  • processed fairly and lawfully
  • processed for limited purposes
  • adequate, relevant and not excessive
  • accurate and up to date
  • not kept for longer than is necessary
  • processed in line with the rights of individuals
  • secure
  • not transferred to other countries without adequate protection

Data protection awareness should also be built into future training and induction programmes


DPA Declaration

In accordance with the provision of the Data Protection Act 1998, any personal data which is supplied to us will be held in a secure database and used solely for the purpose of Circle. We may pass details of your place of residence to Neighbourhood Helpers and/or Tradespeople that have been recommended through us to enable work at your place of residence to be undertaken. Information will only be passed to other members upon your request and /or agreement.

Additionally, we may use your data anonymously when compiling aggregate information about general usage in order to perform statistical analysis to help us understand and improve the service we deliver, both within Circle and the wider Participle organisation.

By becoming a Member of Circle you agree to your data being used in this way. If you have any questions, and/or to receive our Terms and Conditions in full, please contact us.


Privacy Policy

The following is the privacy policy to be posted on the Circle website:

This policy sets out how London Circle CIC uses and protects any information that you give London Circle CIC when you use our website, or contact us by mail, e-mail, telephone or speak to a member of our team in person.

London Circle CIC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when interacting with us in any of the ways mentioned above, then you can be assured that it will only be used in accordance with this privacy statement.

London Circle CIC may change this policy from time to time by updating this document. You can request to receive updates on this policy to ensure that you are happy with any changes. This policy is effective from 19th September 2012.


What we collect

We collect the following information:

  • Your name and age
  • Contact information including address, telephone numbers and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys, new services and offers

What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To improve our products and services
  • To periodically send promotional material (via phone, post or e-mail) about new products, special offers or other information which we think you may find interesting using the details which you have provided
  • For market research purposes, but you are not obliged to participate in any research. We may contact you by email, phone, or mail
  • To customise our products, service and information according to your interests.¬†


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Controlling your personal information 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, unless you inform us that you do not wish to receive this information.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.